So you have got your oils.... now what?
Grab a starter kit to start exploring recipes to reduce the toxic load in your life.
In this kit you get:
- 1 x 500ml Amber Glass Bottle with Trigger Pump (NOTE - Trigger pump pictured has been replaced with the super chemical resistant Canyon trigger pump)
- 1 x 250ml Castile Soap
- 3 x Amber Glass Roller Bottles with stainless steel roller
- 2 x 100ml Amber Glass Bottle with Atomiser (fine mist spray)
- 1 x 375ml PET Foamer bottle
Starter Kit Option 1
ONLINE RETURNS & EXCHANGES
At Essentially Audrey, your satisfaction is our important to us. If for any reason you are not completely satisfied with your products purchased from Essentially Audrey, you may return any item in its original condition for a full refund or exchange within 14 days from delivery.
Refunds and Exchanges will be processed within 2-3 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.
We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification.
Please contact us if you require a return.
DAMAGED / FAULTY / INCORRECT ITEMS
All items must be inspected within the first 14 days of receipt. Returns will not be issued after this date.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by filling out our CONTACT US FORM.
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Purchase Related Policies
Personal use only
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability.
Our right to cancel your order
If we reasonably believe, in our sole discretion, that your completion of your order may result in the violation of our Terms and Conditions we may, with or without notice, to cancel or reduce the quantity of your order.
Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the RETURNS POLICY.
If no such action is taken, to the extent permitted by law, we shall not be obliged to accept any rejection of the goods at a later date. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services by EMAILING US HERE.
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Exclusion of loss caused by certain things
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Exclusion of certain types of loss
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Cap on Liability
IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS AS APPLICABLE OR THE VALUE OF THE GOODS ORDERED, WHICHEVER IS GREATER.
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If you wish to complain about any matter in respect of the goods please contact us by email
Your use of this Website and any purchase by you of any goods from Essentially Audrey shall be governed by Australian law and the parties hereto submit to the exclusive jurisdiction of the Australian courts.
DELIVERY RULES AND RESTRICTIONS
We will deliver the goods in accordance with the delivery option selected by you during the order process.
To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for express delivery option and the following day for standard delivery.
Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).
Essentially Audrey does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We're sorry Essentially Audrey only delivers online orders to Australia addresses.